Includes all fees (when I copied this over it got bigger, but it is in microscopic writing when you actually check out). Are there ways to save money on these service charges? phone no. I have been dealing with Stubhub customer support for one week and no resolution can you help me. Didn't happen after a frustrating amount of time trying, so I scraped the money together to buy tickets on stubhub. For a base price of $69.62 the buy fee was $13.34 and shipping was $2.00 despite the fact there is no shipping-it is an instant download. Yes Lindsay is the author of this solution article. StubHub pretty much assumes that theyre the only resource available if you want to sell your tickets online, and they take advantage of that. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. I'm an active seller with Stubhub. On the 17th (day of the concert) I checked my email to send my friend her ticket and was shocked to read that my transaction didn't go through. If you do the math, these prices will equal about the same. Use StubHub Fan Codes & Coupon Codes. One alternative would be us TickPick. While StubHub previously allowed ticketholders to request face-value compensation for passes to events cancelled because of the coronavirus crisis, subsequent changes (implemented last Friday). Ice Nine Kills: The Octane Accelerator Tour | Presale & Cheap Ticket Info, Ra Ra Riot Superbloom Tour | Presale & Cheap Ticket Info, http://www.stubhub.com/san-francisco-49ers-tickets-san-f//, NCAA Mens 2022 SEC Tournament Seating Chart at Amalie Arena, How To Sell Your Sports, Concert, and Theater Tickets, How Much Do Super Bowl Tickets Cost? Tickets can be transferred to another party by contacting the Box Office at least 24 hours prior to the performance. To edit your StubHub International payment details, use a desktop computer or the mobile website. I purchased Mets Spring Training tickets for section 8. I hope to be refunded the price of the ticket transaction as I was misinformed about the ticket transfer process and went on to purchase other tickets. 1 if you bought tickets and you have a problem with them. StubHub is the world's largest ticket marketplace, providing a dynamic marketplace for buyers and sellers to safely, securely, and quickly buy and sell tickets online. Yes He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and the . You can buy tickets on StubHub with all major credit and debit cards. Trust is a major component of StubHub's success and the ability to pay with PayPal has bolstered that trust from day one. We are changing the way you register and sign-in to the StubHub Community. Responsible for all benefit related communications including open enrollment material, benefit guides and intranet content. The 'Payment' tab is automatically open. Does my PayPal email address have to match my StubHub email address. If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. I'm very upset. StubHub denies any wrongdoing or liability. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. My sister and I looked through reddit and I eventually . * In the photo I've included you can see the order was cancelled. Please refund my money back. The ticket provider has also confirmed the tickets were used. checkout. Im beyond pissed. StubHub employees were very helpful in returning the original ticket to me and forwarding it to the second customer however at no time was there mention that if we proceeded we owed the first customer a ticket. The seller would net $85.. Dude, come to Brazilthose international concerts are around 80$~100$ regular seating and or on the field.and premium seating costs around 200$ About StubHub Portal Banner Getting paid for your StubHub sale Print When you sell tickets on StubHub, we'll process your payment 5-8 business days after the event. I was using my husband's account which he had never even used. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. Told me I am not getting paid. Just enter the barcodes of your tickets, or possibly enter the section, row, etc., set the price, and youre good to go. Customer service all the way to your seat, 2000-2022 StubHub. Each time I was told it would be resolved with 24-48 hours. Staffing at StubHub had increased to 350 workers by the time of the sale. If you have tickets for the same sections and rows at multiple events (i.e. How many times are you supposed to change your default payment before you get payment? Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . We'll pay you in different ways depending on your area and the event area. Please be patient. You can also use StubHub gift cards and PayPal. I WANT MY $54 DEPOSITED INTO MY ACCOUNT ON FILE NOW!!!!! Processing/Shipping & Handling fees are non-refundable. Its a little crazy the MLB, which has partnered with StubHub to cash in on the baseball tickets being sold on StubHubs site has the most straightforward answer on StubHubs fees: It is free to list tickets for sale, and to search for tickets to buy on StubHub. Enjoy! Finally filed complaint with pay pal but they refused because stub hub said the tickets had been delivered. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. Stubhub payment plans with Affirm: book now pay later with no fees For illustrative purposes only. Pretty messed up, but I get it. Though this may sound simple, many moving parts are involved in processing credit and debit card payments, whether online, via phone sales, or even in person. Texas A&M is riding the momentum of its biggest winning margin in Southeastern Conference play since joining the league for the 2012-13 season.. They got their money from me this time but I will be very careful about using them in the future and avoid them whenever possible. I dont understand why stubhub, etc are scooping up tickets within seconds when they go on sale, then ticketmaster says sold out. [protected]. This article has been viewed 47,136 times. I attended the event, both seats were used. Stubhub sold one ticket and then sent me the attached email that makes 5 references to tickets - plural. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. StubHub gets a lot activity from users on Facebook than it does on Twitter. Payment stuck in processing I made a sell on Stubhub around 3 months ago, however my payment is still processing, as i added my deposit information after the sell. wikiHow is where trusted research and expert knowledge come together. Para una notificacin en Espaol, haga clic AQU. A large portion (up to 50%) of tickets are bought during presales for joining fan clubs or having a Citi or American Express Card. Simply put, Denver doesn't have any good options for parting ways with its disappointing QB StubHub is a ticket resale site, so the tickets you buy from them tend to be a bit more expensive than from the original source. StubHub began as a digital ticket scalping agency that sold secondary tickets instead of primary event tickets like Ticketmaster. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Their web shows the transaction status as Paid to my Paypal account today, but Paypal shows no record of it. The only time someone would know what buyer fees StubHub was charging was to list a ticket for an event, and then go look at the price at which StubHub was listing it. 2.) You can get up to 3% off when you use a StubHub Coupon Code. Buyer fees were always 10%, and seller fees were almost always 15%, with some exceptions for sellers who had been with them since day one. On Sept 21 (event was on Sept 24) I made a sale through the stubhub app for football tickets, I got an email from stubhub saying those tickets were delivered electronically. How do I get my tickets back if they didn't sell? StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. You are 100% responsible for knowing all the fine print. According to CNN Money, 2007 was a very successful year for the company, handling five million individual transactions, more than in the previous six years combined of its history. I did try to resell and not for any profit however I never got any confirmation that the tickets were listed for sale. If youre just looking to unload some extra tickets, thats probably not for you. What are Stubhubs fees for buyers? So I transfer the tickets. Seller listed tickets in the wrong section. Event cancelled - tickets purchased using credits, Unable to view Payment status of sold tickets, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. 500$ for a Taylor Swift concertto be seated at the stadium and not in the floor? Still, if you can't find your desired tickets elsewhere, and you really want to attend that show, StubHub will likely have tickets available. Provide the information they might require. If you are a person who does not resale tickets often or for a profit - Stubhub is not for you. the internet. Leave the Archive. I recently listed 2 tickets on StubHub, do not split. Desired outcome: I am running into the same issue right now - would love to know if your funds eventually showed up and if so how long it took! When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly,. 2021 TickPick LLC. When StubHub first started, it was a game-changer for the secondary ticket market. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Desired outcome: For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Use of this website signifies your agreement to our. Position Summary. 3: it was sent to PayPal and they didn't know how to accept the payment 1 [deleted] 1 yr. ago Unless your event gets postponed or cancelled after you sell. Yes No Still Need Help? Sold tickets for an event that happened 2 weeks ago, it still says the payment is "processing" and none of the funds have been transferred to my prefered payment method. Really feel their new policy regarding the showing of fees is dishonest. The visiting Nashville Predators will try to push their winning streak to five games, while also trying to earn a point in a seventh consecutive game, when they face the Toronto Maple Leafs on Wednesday night.. Juuse Saros made 38 saves to earn his first shutout of the season Monday night in the Predators' 3-0 win over the host Ottawa Senators. Friday Buyers got in with no problem with scanned tickets. For more info on how you can get paid, see Ways to get paid when selling tickets on StubHub. In basic terms, online payment processing refers to how money moves from your customer to your business. Coming 7000 miles from Europe, paying 488,80 USD for the invalid tickets plus 110 USD for the entrance, it was not what I have been expected. Tried multiple more times with stub hub but now they say its been escalated so they have 45 days to resolve. Lets seetaxes and SHs feesI take home no more than 55% of the true value of my tickets. See the link above to learn more. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. When you look at the tickets they say, for example, $300 per ticket. Very shady and any feeling of trust I had is now destroyed. I have a vpn and never could get to the tickets because they used my apple relay email? So the tickets that ticketmaster was going to charge me $97.00 for, stubhub only 20 mins after them going on sale, is now charging me $325.00?!? That's on top of a $500+ fee they are taking from me. There a lot of hidden cost and rules. Then took further efforts to get StubHub refund; got refund, but never received promised voucher, in addition, for all my problems. Use a ticket marketplace that doesn't charge such ridiculous fees. Customer service all the way to your seat, 2000-2022 StubHub. While StubHubs fees may have been high, at least they were consistent. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. 4 weeks ago I listed my season seats for MLB next year. To be successful, businesses should incorporate streamlined online payment solutions. We planned our trip to Vegas accordingly to when we could go to this game and feel that I shouldnt have to keep begging to get the tickets Ive paid for, Hello, Ok, go back to hideafee. Ranked in the Associated Press Top 25 poll for the first time in two years, No. , so i scraped the money together to buy tickets on StubHub times with stub hub said the were... To another party by contacting the Box Office at least 24 hours to. Customer support for one week and no resolution can you help me StubHub began a... 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