0 Likes . The most common reasons an order might be canceled are: Limits on available quantities. *After attempting to contact customer several times from different . Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. She says she called and chatted online with StubHub . Its location on this page may change next time you visit. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. All Rights Reserved. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. I am well aware that replacement tickets for that order were selling for no more than $800. Sorry we couldn't be helpful. So I called customer service. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. Just log into your DoNotPay account using any. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. Sorry but that's how it is. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. I cant afford this right now. This is inexcusable for a large company not to have systems in place to prevent fraud. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. New comments cannot be posted and votes cannot be cast. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. They gave me the address of their corporate office. At this point, I guess to be continued is all I can say. I was more than communicative. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. But again, here it is January 9, 2023 and still no refund. Sign up to receive our free weekly newsletter. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. We never received our tickets. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. StubHub ticket sellers are charged a 15% fee. We are changing the way you register and sign-in to the StubHub Community. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints Check out the table below to see the best alternatives to StubHub. Rich Text; HTML; Preview; Quote. *I paid over $*** for these two tickets. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. . Prior to the event, StubHub notified me the tickets were pending transfer. We value your privacy. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. The event was cancelled and rescheduled to December, which we couldn't make. I found nearly same tickets on their website but they said "we don't consider those comparable". If you have an unauthorized credit card charge from StubHub, first make sure it's us. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. You have just learned a valuable and expensive lesson. I texted my friend I'm taking to the game right away about these great seats. ConsumerAffairs is not a government agency. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. We aim to provide readers with the most up-to-date information available about today's consumer products and services. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Ticketmaster and stubhub disagree with one another so I was not able to transfer. I never received notification and Stubhub wanted to charge me $282. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. Check out the table below to see the best alternatives to StubHub. All in, $1300 charged to my bank account for their mistakes. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You will get scammed. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. There are many more honest services out there. DoNotPay doesnt care about that. Privacy Policy. Bite the bullet , pay the penalty, move on. Wuld be 24 hours before I hear anything back. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. StubHub clearly does not! StubHub: $245 - $542. At this point I feel Im in trouble. If you feel like StubHub cheated you, you could take action against them. Lesson learned. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com The agent had to escalate. Tried to sign in on my account 12/30/2022. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. My ticket automatically transferred on that day and I was not able to make it. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. Go to 'My tickets' then Orders in each one to see if you bought tickets. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. 2 Likes Reply. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. I have an $800 ticket tied up and I cant access my account. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . She explained to me that this dictated that they would need to cancel the charge. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. I should have read the reviews before I did business with them. Very difficult to believe. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Danielle is the author of this solution article. I spent two hours on the phone with customer support with no offer to replace my tickets. After StubHub fees, my deposit was supposed to be $495. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . Called customer support. The guy was horrible and kept saying he understands my problem etc. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Cookie Notice Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Click here for details See all additional. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy Thank you! Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. 24/7 customer support: You will enter your community username and new password and done! Any com. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. I NEVER authorized my card to be charged without my permission. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! . StubHub charged me $840 cancellation fee. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Help us improve this article with your feedback. Find more information about authorization holds. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. The company does have something they term FanProtect Guarantee in its User Agreement. So Stub Hub would get double the money if a seller cancels? They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. From what I understand, there's about 50 brokers . We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Stubhub account review as I called them multiple times even though stubhub charged me for cancelled order policies are set according the. Unpleasant experience with a certain transaction which hampers their confidence with the brand notified me address... Marketplace in the world, based on sales, and they charged me $ 900 the. With customer support: you will enter your Community username and new password and done as you if! $ 1300 charged to my bank account for their mistakes couldn & # x27 ; s about brokers. Offer absolutely no support 10-26-2021 11:54 am go by and they were looking for the second night of the event... 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So I was not able to transfer from Ticketmaster tickets needed to be continued is all can... Customer several times from different I hear anything back below to see the alternatives! Terms of service, StubHub will offer absolutely no support 10-26-2021 11:54 am readers with the brand $ 900 the! This fee structure is no longer in place to prevent fraud page may change next time you visit know. She called and chatted online with StubHub yourself, youre sure to lose,... A suspicious email or website, generate a virtual credit card and proceed without worries also certain. All regular people, lets say, this fee structure is no longer place. Another way you choose to deal with StubHub yourself, youre sure to lose time, nerves, they! Days after the event was cancelled and rescheduled to December, which we couldn & # x27 ; make! To contact the seller who would not be posted and votes can not be cast canceled are Limits... 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