You may even be slower at getting your work done or be a less-than-desirable teammate to have on projects. Makes necessary decisions even when information is limited or unclear. > %` bjbjNN ; , , x l l l l H H H 8 qp r ( 2 . o o o o o o o $ q h Kt : o " o l l o $ d l 8 8 o o ^ W c K H S [ h fh 4 o x qp [ ( v N v c c v 2c 4 . Z @ 4 . . . o o E d . . . qp dQ W F W l l l l l l Competency Examples with Performance Statements The examples below of competencies may be used in various staff management functions like: Planning performance expectations. Ensures needed resources and skill sets among staff are available. Seeks ways to improve internal controls. Self Management Definition Manages own time, priorities, and resources to achieve goals. Varies content, style, and form to suit the subject, the purpose, and the needs of diverse audiences. Youll be more likely to miss deadlines, show up to meetings unprepared, and misplace important documents. Involves everyone on the team. Encourages team unity through sharing information or expertise, working together to solve problems, and putting team success first. Can explain the rationale for a decision. Ensures deadlines are met and keeps stakeholders informed of project/program status. Customer focus Suggests methods and gives examples that provide a roadmap to improved performance. Like any soft skill, organization skills always have room for improvement. Seeks customer feedback and ensures needs have been fully met. Regrouping, identifying new priorities, and staying focused under pressure sets you apart from an employee who has a breakdown every time his well-thought-out plan hits a speed bump. Recognizes situations that warrant assertive action and moves forward without hesitation. Sets clear, meaningful, challenging, and attainable group goals and expectations that are aligned with those of the organization. It also involves monitoring and adjusting work to accomplish goals and deliver to the organization's mandate. Notices when data appear wrong or incomplete, or need verification. Organizational & Political Savvy Definition Uses knowledge of the organization and political climate to solve problems and accomplish goals. Adapts the content, tone, style, and form to suit the needs of the reader, the subject, and the purpose of the communication. Customer differentiation: Offering more choices from a broader range of sellers than the competition. HYPERLINK \l "Organizational" ExamplesPlanning & OrganizingCoordinates ideas and resources to achieve goals.HYPERLINK \l "Planning"ExamplesStaff ManagementManages staff in ways that improve their ability to succeed on the job.HYPERLINK \l "StaffMgmt"ExamplesStrategic VisionSees the big, long-range picture.HYPERLINK \l "Strategic"ExamplesAccountability & Dependability Definition Takes personal responsibility for the quality and timeliness of work, and achieves results with little oversight. Place the most important tasks with upcoming deadlines at the top of the list. Points out the obvious and hidden benefits of voluntary compliance. Balances quality of work with meeting deadlines. 3. Performance Statement Examples Uses correct vocabulary, spelling, grammar, and punctuation. Seeks ways to improve service delivery. 1. HYPERLINK \l "Decisiveness" ExamplesMathematical ReasoningUses mathematical techniques to calculate data or solve practical problems. 1. Avoids situations and actions considered inappropriate or which present a conflict of interest. ( A #h~&. Unfortunately, you cant just wake up one day and be completely organized. Generates unique but workable and useful solutions to difficult problems. Avoids ultimatums. Collaboration. Being as honest as possible will help you plan a more successful day. Models success behaviors, a high performance work ethic, and constant self-improvement. Performance Statement Examples Shows up to work on time, and follows instructions, policies, and procedures. Integrates the current plan with other plans as needed to achieve the overall mission. Contact us: Tel. Definition: Utilizing logical, systematic and orderly procedures to meet objectives. Integrates the ideas and needs of others in developing feasible strategies to achieve goals. Compares observations or finished work to what is expected to find inconsistencies. They may include having great communication and time management skills, being able to delegate, set goals, think . Takes calculated risks to improve performance, try a fresh approach, or reach a challenging goal. Gives staff ongoing, constructive feedback on their performance and progress in light of expectations and goals. Performance Statement Examples Performs tasks with care; is thorough. Why are organizational skills important for a leader? HYPERLINK \l "Research" ExamplesCompetency Group Personal EffectivenessCompetency TitleDescriptionPerformance statementsAccountability & DependabilityTakes personal responsibility for the quality and timeliness of work, and achieves results with little oversight. Performance Statement Examples Actively promotes and solicits support for a program or cause. Decision-making. Applies logic and complex layers of rules to analyze and categorize complicated information. Builds rapport by listening to, discussing and negotiating with, and rewarding, encouraging, and motivating others. Addresses performance issues promptly and corrects poor performance. Conveys confidence in a groups ability to prevail over challenges to reach its goals. HYPERLINK \l "Math" ExamplesProblem SolvingResolves difficult or complicated challenges. Acts proactively, recognizing important trends that will affect clients. Taking initiative and completing tasks without supervision or assistance will earn you a reputation for self-sufficiency. Invest in some organizing aids and start and/or finish your day by tidying your desk to perfection. Knows the reasoning behind key policies, practices, and procedures, and seeks exceptions when needed to achieve goals. Rekisterityminen ja tarjoaminen on ilmaista. Weighs the pros and cons of each option before making a decision and moving forward. Judges when issues cannot be resolved in the group, and re-focuses the dialogue on the essential goals. Acknowledges and celebrates the achievements of teammates. Prepares strategies to deal with problems or drastic changes. Leads the group in its initial stages, outlining issues, communicating direction and desired outcomes, and helping participants understand their tasks, roles, and contributions to the process. Goes beyond analyzing factual information to develop a conceptual understanding of the meaning of a range of information. You can demonstrate your organizational skills in your resume and job interviews by sharing anecdotes that highlight how youve put these skills to use in different work scenarios. Keeping your home life organized will help you feel less overwhelmed at work. If not, why? Shares specialized approaches and skills that will increase capabilities. Sees the potential in others and takes opportunities to apply and develop that potential. Determining training and development needs. Coaching & Mentoring Definition Enables co-workers to grow and succeed through feedback, instruction, and encouragement. Performance Statement Examples Uses correct vocabulary and grammar. Knows when more information is needed and when enough has been collected to reach a conclusion. Considers lessons learned from experience, differing needs, and the impact of the decision on others. (Problem Solving) Tell me about a time you had to persuade your team to implement an unpopular policy or procedure. Performance Statement Examples Handles high workloads, competing demands, vague assignments, interruptions, and distractions with poise and ease. Having a calendar marked with various deadlines, or a day planner that sets out goals for different chunks of the day will keep you on top of your assignments. Pair proper planning with top-notch scheduling and youve got a recipe for a well-organized employee. Highlights group successes, and builds a sense of shared accomplishment. Clarifies the related roles and responsibilities, deliverables, milestones, limits for independent decision-making, and needs and desires of the primary customers. Discerns what is crucial from what is just urgent. HYPERLINK \l "Interviewing" ExamplesManaging Projects or ProgramsStructures and directs others work on projects or programs.HYPERLINK \l "Project"ExamplesMediating DisputesHelps others resolve complex or sensitive disagreements and conflicts. If youre stuck on a project and you waste an hour tracking down assistance, thats an example of poor collaboration leading to an inefficient workday. Competency Group CommunicationCompetency TitleDescriptionPerformance statementsListeningUnderstands and learns from what others say.HYPERLINK \l "Listening"ExamplesReading ComprehensionGrasps the meaning of information written in English, and applies it to work situations.HYPERLINK \l "Reading"ExamplesSpeakingConveys ideas and facts orally using language the audience will best understand.HYPERLINK \l "Speaking"ExamplesWritingConveys ideas and facts in writing using language the reader will best understand.HYPERLINK \l "Writing"ExamplesCompetency Group - CognitionCompetency TitleDescriptionPerformance statementsAnalysis/ReasoningExamines data to grasp issues, draw conclusions, and solve problems.HYPERLINK \l "Analysis"ExamplesCreative & Innovative ThinkingDevelops fresh ideas that provide solutions to all types of workplace challenges. Makes few if any errors. After the interview, reviews, clarifies, and documents notes and impressions while the information is still fresh in memory. Performance Statement Examples Eagerly engages clients in identifying issues, options, and desired outcomes. Tactfully broaches sensitive subjects. Listens to the customers point of view to ensure recommendations truly meet their needs within the provisions of the law. Identifies resources that are most likely to help the group with its task. Remains aware and takes care of details that are easy to overlook or dismiss as insignificant. Performance Statement Examples Creates a positive work environment where all staff are motivated to do their best. Clarifies the agenda and objectives, and allocates time for topics. Allows ownership of the process by group members. Lets look at a couple of questions and answers to give a better idea of how the STAR method works to highlight your organizational skills: Tell me about a project that you planned. Understands and can select and use advanced statistical and quantitative techniques and principles (e.g., random sampling, multiple regression, factor analysis, analysis of variances, and discriminate analysis) to achieve desired data or solutions. Which goals did you have over the last year? Remains steady or thrives under pressure, using it to fuel productivity and efficiency. Decision Making & Judgment Definition Makes timely, informed decisions that take into account the facts, goals, constraints, and risks. Interviewing Others Definition Asks questions in ways that enhance the clarity, quality, and reliability of information. Then, once you accomplish one goal, move to the next one. HYPERLINK \l "Enforcing" ExamplesFacilitating GroupsEnables cooperative and productive group interactions. How did you organize the tasks? Adaptability & Flexibility Definition Adapts to changing business needs, conditions, and work responsibilities. You notice that scheduling meetings, maintaining an inventory of office materials, and creating helpful cross-team documents are highlighted as major job responsibilities. Did you ever have to review a time scheme because of unforeseen circumstances? Provides direction in crisis situations. Looks for opportunities to help move a project along; volunteers to help others with projects or assignments. HYPERLINK \l "Ethics" ExamplesResults Focus & InitiativeFocuses on results and desired outcomes and how best to achieve them. The competencies are grouped together under categories. Analyzes options and decisions based on long-term pay-offs or outcomes. Whatever level of organization skill you have, doing a few things can have an immediate impact on your organizational skills: Set goals for your organizational improvements. Develops trust to obtain honest responses. Determining training and development needs. Strives to eliminate barriers to diversity; ensures that new barriers to diversity are not built. Uses bullet points, tables, or other tools to organize and present detailed or complex information. Encourages and supports others to be safe while at work. Rule # 3 Coordinating Resources Every project and assignment requires the use of some type of resource. Focuses on key points. Being able to break down multi-step processes into their components and deciding the order to complete them shows off your problem-solving skills. Mediating Disputes Definition Helps others resolve complex or sensitive disagreements and conflicts. Focuses on the situation, issues, or behaviors, rather than the people. Development & Continual Learning Definition Displays an ongoing commitment to learning and self-improvement. Performance Statement Examples Performs basic arithmetic (i.e., addition, subtraction, multiplication, and division) and uses basic numerical concepts (e.g., whole numbers, percentages) to complete job tasks. Helps others find common ground and viable solutions that meet their needs. If so, how? Performance Statement Examples Clearly communicates the reasons for seeking compliance. HYPERLINK \l "Equipment" ExamplesProviding ConsultationPartners with clients to identify and resolve complex or sensitive issues. Leadership Definition Promotes organizational mission and goals, and shows the way to achieve them. It does you no good to be organized if you dont know what your teammates need from you and vice versa. Being goal-oriented and keeping your workload organized will create an atmosphere where you can make decisions without sweating. Delegation isnt limited to those in managerial roles. Performance Statement Examples Learns the functions, purposes, and limitations of new equipment, and practices using it. HYPERLINK \l "Consulting" ExamplesTraining & Presenting InformationFormally delivers information to groups. Does the right thing, even when it is difficult. Effective planning and organization require the ability to create and use logical, systematic processes to achieve goals. Keep a tidy workspace. Ia percuma untuk mendaftar dan bida pada pekerjaan. Knowing what tasks require immediate attention and which can be delayed, and for how long, is crucial to proper time management. HYPERLINK \l "FiscalAccountability" ExamplesOrganizational & Political SavvyUses knowledge of the organizational and political climate to solve problems and accomplish goals. Make An Action Plan and Arrange Resources to Complete It. Valuing Diversity Definition Helps create a work environment that embraces and appreciates diversity. Planning and Organizing (Behavioural Competencies for Canada's Substance Use Workforce) Author: Canadian Centre on Substance Use and Addiction Subject: Planning and organizing as a behaviour indicator by level of proficiency for the addiction workforce. Uses plain talk to explain complex or technical concepts. Influencing Others Definition Gets others excited about and committed to furthering the organizations objectives. Manages unexpected scenarios. 4. Supports the good ideas of others. This list is useful as a reference, but is not all-inclusive. Multi tasking skills make you work and deliver results on various projects at the same time. What did you do? Safety Focus Definition Adheres to all workplace and trade safety laws, regulations, standards, and practices. Helps parties see things from each others perspectives. Assesses the organization and its services from the customers point of view. Translates objectives into specific plans. Applies to issues a knowledge of the mission, values, resources, culture, systems, and business strategies to find solutions that best serve the organization and its customers. Customer Focus Definition Builds and maintains customer satisfaction with the products and services offered by the organization. External Organization Skills: Work projects are typically centered around a rigid timeline, and organizing a job into smaller projects and goals can be an effective way to complete them. Performance Statement Examples Maintains an open, approachable manner, and treats others fairly and respectfully. To help you reach these goals, create a to-do list, but make sure you stick to it. Facilitating Groups Definition Enables cooperative and productive group interactions. Keeps promises and commitments made to others. Start making an effort to reach out to your teammates more regularly so that your plans are better aligned with the team as a whole. Averts scope creep. Monitors and evaluates social, fiscal, and political trends that affect the plan. Unforeseen issues arise all the time in business. Communication. Remains calm during the course of enforcement activities to lessen the chance of hostility. Notes key points that are most relevant to the issue. Adheres to a set of core values that are represented in decisions and actions. Remains open to many approaches to address needs or resolve issues. Responds to setbacks with renewed and increased efforts; is persistent in the face of difficulty. Follows safety and other regulations when handling and operating equipment. Competency Examples with Performance Statements The examples below of competencies may be used in various staff management functions like: Planning performance expectations. Time management. Position-specific competencies are best determined through a job analysis process. Recognizes when parties have become more willing to compromise. Builds credibility as a representative by demonstrating personal commitment and sharing information. Explains the regulation, standard, or policy within the context of the customers situation. Results Focus & Initiative Definition Focuses on results and desired outcomes and how best to achieve them. Understands basic correspondence, instructions, rules, policies, graphs, and/or charts. Keeps current on fiscal procedures, principles, standards, rates, etc. HYPERLINK \l "Creativity" ExamplesDecision Making & JudgmentMakes timely, informed decisions that take into account the facts, goals, constraints, and risks. Organizational skills are all about being able to prioritize tasks, maximize efficiency, and maintain structure throughout a workday or a projects lifespan. Tells the truth and is honest in all dealings. Sees when to doubt or verify information. Engages all members in the discussion. I moved on to working at McDonald's at age 17 and again skills . Foresees opportunities that will come and go. The ability to determine goals and priorities and to assess the actions, time and resources needed to achieve those goals. Evaluates progress on tasks and adjusts work style as needed. Capitalizes on both formal channels and informal networks to achieve goals. Can interpret complex, technical, professional, or legal information and publications. This helps you and your team from getting lost in the weeds and keeping an eye on the big picture. Experiments with new ideas, methodologies, and procedures. Establishing recruitment and selection criteria. Defuses potentially violent people or situations, calming others and removing them from harm. Sees failure as an opportunity to learn from past results, and continues to learn and grow. Collaborating effectively benefits everyone. For both parties, I handled all the drink orders and ensured that we had a second bar-trained waiter join our normal bartender. What are his strengths and what could be improved? They will also have backup plans in case the situation changes. Checks own views against the views of others. Questions the limits, quality, and accuracy of data; digs for details and confirms suspect data. You can create daily lists, weekly lists, and monthly lists all the things you want to accomplish. Mental organization. Related: 6 Ways To Optimize Your Daily Schedule 4. Ensures staff have the skills and resources to get things done. Planning. Performance Statement Examples Respects and maintains confidentiality. Willingly puts in extra time and effort in crisis situations; goes the extra mile to ensure the goal is met. Performance Statement Examples Sees where current trends will lead, and how they may influence the organizations direction. I quickly saw that our wait staff was being overrun, so I jumped in as an auxiliary helper. Could you give an example? Preserves others self-confidence and dignity, and shows regard for their opinions. Organizational skills help you prioritize tasks and maximize your efficiency during the workday. HYPERLINK \l "Development" ExamplesEthics & IntegrityEarns others trust and respect through consistent honesty and professionalism in all interactions. Excellent: Frequently exceeds expectations Is highly regarded for her organizational skills Organizes projects to prevent overlaps or gaps in responsibilities Is always able to access needed items or information Logically organizes his work and work area Fully competent: Meets expectations Helps co-workers get organized and stay organized Shows dedication in completing the work that must be done. Answer: Planning therapies, activities, meetings, visits by doctors, professionals and specialists. Promotes the contributions and accomplishments of customers or clients to others. Listens to and objectively considers the ideas/input of others. Planning and organising are all about getting, and keeping, everything on track. Anticipates and recognizes the concerns of others, even if those concerns are not openly expressed. Advocating Causes Definition Influences others to act in support of ideas, programs, or causes. Creates ways to measure and analyze concepts or goals. Ask your candidate to define long term goals. They manage their time wisely and effectively prioritize multiple competing tasks. Teamwork Definition Promotes cooperation and commitment within a team to achieve goals and deliverables. Recognizes adverse customer reactions and develops better alternatives. Researching Information Definition Identifies, collects, and organizes data for analysis and decision-making. Knows and explains where, when, and how to implement those options. Evaluates proposed actions and timelines against organizational mission and values. Comes prepared, and gauges the audiences level of knowledge. Behavioral Examples General uses time management works in a structured manner separates essentials from side-issues Operational Another expression comes to mind: People plan, and God laughs. Being an organized employee means doing your best to build in time for potential setbacks. It will also clear up your mind, giving you space to order your thoughts and focus on your work. Does not diffuse blame for not meeting expectations; faces up to problems with people quickly and directly. Having your personal life under control will help keep you free of distractions throughout your workday, making all of the above organizational skills that much easier to achieve. Ensures the customer understands the next steps in the enforcement process. Performance Statement Examples Strives to understand the data, the people, and their views before making decisions and taking action. Discuss the planning with the candidate. HYPERLINK \l "Coaching" ExamplesLeadershipPromotes organizational mission and goals, and shows the way to achieve them.HYPERLINK \l "Leadership"ExamplesFiscal AccountabilityFollows fiscal guidelines, regulations, principles, and standards when committing fiscal resources or processing financial transactions. That means getting a good nights sleep, eating well, keeping up good hygiene, and setting aside time for relaxation. Performance Statement Examples Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems. Praises the team and its achievement to others. The big picture doesnt get any bigger than strategic planning. Maybe you always keep a tidy desk, but your ability to plan and collaborate effectively is weak. Organization and its services from the customers point of view to ensure truly! And accuracy of data ; digs for details and confirms suspect data those of the and. 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