Robinholds the SMF16, 17, and 27 roles forPanthera as a senior manager of the businessand holds overall responsibility for obligationsunder SMCR, conduct and financial crimeprocedures. Q hVmoF++K"5]XS$Kr}qPm3$W[Vayfgyf b#Q@|/$'K TD"I'"B As far as I remember, I haven't used Energy Australia since 2014, and I've moved places several times since then. The Federal Court has ordered that Panthera Finance Pty Ltd pay $500,000 in penalties for unduly harassing three consumers over debts they did not owe and for misleading one of the three consumers. They hope that youll pick up the phone. Yes, its true. The contingent collectors issue "has probably been magnified with more telcos and energy companies outsourcing their debt collection," Guthrie says. Anthony has been working with Panthera Finance for 3 years and brings a wealth of professionalism and expertise with him. However they did not prove it, and so I did not pay. Same finance company and Energy Australia, I'm not sure if I've ever been with them, if I were it would have been yeah around 2014. Fiona Guthrie, chief executive of Financial Counselling Australia, says the debt collection industry "has some good players and, sadly, some not so good players". "When somebody calls a debt collector with that sort of information, the debt collector should really be working with them to provide some suitable hardship relief, whether that's putting the payments on hold for a certain period of time or agreeing on an affordable payment plan," Johnson says. It also allegedly imposed onerous requirements on these consumers to prove they didnt owe the debts which Panthera was trying to collect. For those seeking to increase their existing borrowing, alternative finance options may be available and more appropriate for your needs. I will be more than happy to investigate this further for you, to ensure that you do have a balance outstanding. Over the last two years around 100 people have complained to the ACCC about Panthera's debt collection activities. But if not you can still work in the office. Finally, human resources software company LiveHire Ltd has joined the pre-Christmas rush for fresh funds. . All communication is supported and monitored through the platform, via SMS, email, or phone call, enabling our contact centre operators to optimise the communication methods and techniques our customers prefer. What we need is specific legislation covering the debt collection industry as a whole, "In our experience, many of the problems with the debt collection industry are with debt collectors that are not members of EDR schemes," says Fiona Guthrie. They called my husband at work. Why not get your son contact the email given by Energy Australia? Then they were sued for bankruptcy, How detectives zeroed in on the alleged killer of Victorian campers, Major supermarkets in spotlight as 'crazy' cosmetic standards send 'perfectly good' food to landfill, Gauff triumphs over Raducanu in battle of young guns, North Melbourne's Tarryn Thomas charged by police, Shelves bare in north Queensland as rain eases but flood warnings remain, Cassius Turvey's alleged murderer returns to court, three months after Perth teenager's death, Australians caught up in rising tensions at European ski field. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Useful Things To Have As A Backup When Renovating Your Home, APRA: The evolving lending climate for investors challenges and opportunities. who took over the day-to-day running of the business as chief executive officer in 2014. N')].uJr The issue of 'contingent collectors' third-party agencies that are hired by creditors to go after non-paying customers is of particular concern. I received a bill for $1,900 that I never owed. Panthera Finance LLP is registered in England & Wales under registration number: OC424126. In July 2018, ACM Group Limited, another collections firm, was fined $750,000 for actions including, "ongoing harassment of a care facility resident who had difficulty communicating after suffering multiple strokes". In other words Energy Australia refused to assist. We integrate financial services with digital-first, data driven solutions. I have spent many hours considering that question as I have negotiated my own unfair debt nightmare. ", Read more: Now we know its not ideal to have a bad credit rating. endstream endobj startxref Or just a scam? Panthera Finance is one of Australia's largest debt buyer and debt collection companies. Debt collector Panthera Finance will face Federal Court over claims it harassed customers for debts they never had. use our interactive tool available in English, simplified Chinese, Arabic and Vietnamese. 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With offices in Melbourne and Echuca, ARL supports clients with both commercial and consumer receivables service requirements. Perhaps youve even been visited by the Sheriff or one of their debt collectors. I too have been receiving misc xero style invoices from various 'big name' companies (e.g Telstra, Energy Australia), that I know I have no association with. 2022 Panthera Finance LLP. "In this case, we allege Panthera's conduct was particularly egregious as we understand they continued to harass these three consumers after they became aware that they didn't owe any money. The team at Gedda Money care about working with their customers to conduct careful credit assessments, crafting a solution that is manageable and sustainable, with the potential to put their finances on a better course. It is clear something needs to change. If the debt is in relation to a specific debt that youre aware of that is outstanding and it has been sold or now being managed by Panthera Finance, you should make contact to discuss the options. We can help sort it out for you, so you dont have to pick up the phone. Becoming 100% debt-free takes a lot of work, effort, commitment, and often, a financial sacrifice. The Federal Court has ordered that Panthera Finance Pty Ltd pay $500,000 in penalties for unduly harassing three consumers over debts they did not owe and for misleading one of the three consumers. But I felt sure the bill was incorrect: I had paid all the invoices sent to that apartment and $1900 seemed a large amount to be undercharged over just nine months. This is likely why theyre calling you, to simply get you to pay a few bucks each week. In this case, we allege Pantheras conduct was particularly egregious as we understand they continued to harass these three consumers after they became aware that they didnt owe any money.. Don't forget to celebrate the small wins along the way. I recently dealt with them due a supposed debt from AGL from 2006.. yes 2006. staff are welcoming and inclusive. Some of the nicer ones wont call you on Sundays. the last one. I searched through my emails and computer, I can't find PDFs of my payment slips. We offer both first and second charge mortgages, but not deals that you can only obtain by going direct to a lender. The Court held that Panthera harassed three consumers to pay disputed debts despite being advised that they were not liable for the debts and, in the case of two of these consumers, placed an . See Panthera Finance salaries collected directly from employees and jobs on Indeed. Energy Australia claimed the bill was issued because I had been undercharged at my previous address. And, there seems to be no reason for them to change their ways. As it stands, the originator of a "debt", such as utilities companies or banks, and the funder of purchasing that debt (including venture capitalists), both get to profit from the systemic and aggressive actions of a very profitable debt collector. The ACCC alleges that Panthera Finance repeatedly contacted the three consumers for the payment of the disputed debts despite being advised that they were not liable for the debts, and in two cases placed an incorrect default listing on the consumers credit rating files. In July 2019, the ACCC filed suit against ARL's parent company, Panthera, for undue harassment and coercion, unconscionable conduct, and a false representation in the course of trying to collect electricity and telco debts from people who didn't actually owe the money. Theres a reason for this: YOUR CREDIT FILE. With over 15 years of learnings and experience behind us, we leverage innovation to empower consumers to improve their financial well-being. In my case, I finally decided to believe it was legit. Businesses, particularly in the debt collection industry, are warned that harassing consumers is unacceptable under any circumstances and can result in significant penalties, Ms Court said. So whilst you may not have originally incurred a debt with a debt collector such as Panthera Finance, they have your existing debt from another party assigned to them and youre legally obliged to now pay the debt to their company. CrediBot leverages Artificial Intelligence within a safe and secure platform, enabling businesses to reduce the cost of collections and increase customer engagement, with customisable segmented and automated workflows. The firm agreed to pay about $170 million for infrastructure project supplies company Jaybro only last month, which was its fifth deal in the firm's "CHAMP IV" buyout fund. Youll discover how to avoid debt collections in Australia, using this guide and the very effective service that we recommend. ", My issue is their lack of any sort of understanding or empathy for an individual's circumstances, The debt collector continually demanded that Mary, who was getting by on Work Cover support and had to meet mortgage payments, come up with more money than she had on hand. Checked for accuracy by our qualified fact-checkers and verifiers. I rang Energy Australia to find out why. ", (The tactic is known as 'skip tracing', where debt collectors call anyone who might know the person they're after, including neighbours and employers or Facebook connections. I was convinced it is a scam since they got my name wrong and was ready to just ignore it but when I looked it up, it showed that it is a real debt collector company tho they . There are some smaller companies which are just rogues, but there are also some larger ones that financial counsellors continue to say are hard to deal with, for example, in not recognising family violence or not negotiating affordable hardship arrangements. These regulations cover what times of communication is allowed, the times debt collectors can call you as well as the frequency of times you can be contacted per month by a debt collector. In October 2018, the Federal Court ordered Equifax Australia Information Services and Solutions Pty Ltd to pay $3.5m in penalties for misleading and deceptive conduct, and unconscionable conduct in relation to credit report services. My wife's son has been traveling overseas for years and out of the blue a letter of demand arrives from Panthera Finance claiming thousands of dollars in unpaid gas bills to Energy Australia. I feel like I have been harassed and coerced into paying whether I owe anything or not and I am not the first one to feel like this. Over an 18-month period, Panthera at first refused to communicate in writing, and instead called me up to three times a day for weeks on end. This is a great extrinsic motivation. For context, ASX-listed factoring company Scottish Pacific had $100.4 million net revenue and $25.3 million net profit in the 2017 financial year. Something is not right here. Theyll sometimes call you on different numbers every single day. One day in 2016 I came home to discover my gas had been disconnected. We recently heard the story of one woman whose experience with a debt collector, which dragged on for two years, was particularly gruelling. The great credit card rip-off and how much extra weve paid. So are you actually own them $570 or this amount including a admin fee? If you have been contacted by Panthera Finance regarding a debt which was legitimately accrued through a third party and sold to Panthera, you will need to now speak with and negotiate a payment plan with Panthera. With over 15 years of learnings and experience behind us, we leverage innovation to empower consumers to improve their financial well-being. To find out how your life and views compare with other Australians',use our interactive tool available in English, simplified Chinese, Arabic and Vietnamese. We are extremely disappointed that parts of the debt collection industry continue to disrespect consumers. But if you know its your debt, then we can help. He is CeMAP qualified. What if I am impacted by COVID- 19? There are many complaints about Panthera Finance and their debt recovery efforts through letters and threatening court action. Then when youre at home, youll find letters in the mail. As part of the ABC'sAustralia Talks project, we are asking people to share their experiences of life in Australia. This is how, 'It's disability bullying': Mother slams Centrelink after $15,000 robodebt is sent to her intellectually disabled son, Kim Forrest and her husband got an instore credit card. After 13 years with Charles Cameron & Associates, he moved to Panthera Finance in late 2020. Every payment is a win and guiding you to a debt-free life. If you are experienced and can work independently you can work from home. The debt is yours (via a contract you had with the original company). V)gB0iW8#8w8_QQj@&A)/g>'K t;\ $FZUn(4T%)0C&Zi8bxEB;PAom?W= ARL Collect is a credit recovery solutions provider, offering a range of collections options for organisations and government agencies. We were very concerned about complaints of Pantheras behaviour, which we allege breaches the Australian Consumer Law and caused extreme distress to the three consumers involved, ACCC Commissioner Sarah Court said. Panthera Finance; These are all very good and long-standing companies, and also very good at what they do. Hi all, I just got a messaged today from Panthera Finance that I owe them over $1k but they mentioned a different name so technically I don't really owe them anything. At Panthera Finance Group, we integrate financial services with digital-first, data-driven solutions. In one case in particular, the ACCC alleges that Panthera Finance used coercion, made false representations and engaged in unconscionable conduct when dealing with the consumer, even though it knew the consumer urgently needed an incorrect credit default listing removed to obtain finance for a new car. For further information on how your information is used, including disclosure to third parties, how we maintain security of your information and your rights in relation to the information we hold about you, please see ourPrivacy Policy. Some debt collection agencies have a poor record of adhering to consumer protection guidelines. Pros. Over the last two years around 100 people have complained to the ACCC about Pantheras debt collection activities. LiveHire was offering new shares at $1.05 each, with proceeds to accelerate growth. I plan on calling them tomorrow and finding out whats what, because I'm 95% certain I owe nothing. Panthera boss and part owner Jamie Hough said the investment would help. ARL Collect was acquired by PF Group Holdings Pty Ltd in 2018. The company was seeking to raise $20 million in a placement to sophisticated and professional investors via stockbroker Morgans on Wednesday. In 2017, Champ Private Equity bought into Panthera Finance, valuing the company at $300 million. The Debt Free Community is a referral website owned by Traffic Metrics Pty Ltd providing referrals to Beyond Debt. and they looked into the "debt" and found it was in fact paid, they instructed Panthera to cease collections activities and ever since they have left me alone. The company's shares last closed at $1.11. We understand the issues that youre going through. Stay informed. Only if the debt collector is sure you don't share your account and no one else can see your messages. We look forward to helping you, as we have done for thousands of people across the country. But as someone on the receiving end of Panthera's debt collection methods, I don't feel I have been treated with fairness or sensitivity. ), Contingent collectors third-party agencies that are hired by creditors to go after non-paying customers are of particular concern. Why has Panthera been in the news recently? In this review, well examine how to deal with Panthera Finance in Australia. Called Energy Australia and we owe no money!! All rights reserved. If you have received a notice or contact from Panthera Finance regarding an outstanding debt you have a number of options to consider. Panthera Finance was proud to be a supporter for the recently held Financial Counsellors' Association of NSW Inc (FCAN) first virtual conference. Pty. Within days of EWON's involvement, Energy Australia instructed Panthera to lift the credit default. That is an affordable payment plan to get debts resolved. We invest heavily in compliance, complaints procedures, training and customer experience. Panthera was also ordered by the Court to pay $100,000 as a contribution to the ACCCs legal costs. We took this case because of the concerning way Panthera dealt with these consumers who did not owe any money, ACCC Commissioner Sarah Court said. According to AFCA's communications manager Madison Lovell, 70 per cent of the complaints resolved by the organisation between November 2018 and early October 2019 were done so by "agreement, or in favour of complainants". Beyond Debt is a trading name of DCS Group Aust. Purchasing a debt means the ownership, and legal right and interest of the debt, is transferred to Panthera. Panthera's parent company, PF Australia Pty Ltd, reported $58.4 million revenue and $22.4 million profit in the year to June 30 according to accounts filed with the corporate regulator, and $51.5 . Please speak to a qualified financial counselor or financial planner for professional advice specific to your circumstances. w(Wg8aFV4K bW@H3=|MmV(@ AZ That same year, parent company, PF Australia Pty Ltd, reported a $22.4 million profit on revenues of $58.4 million. She loves attending concerts and also volunteers at her local hospital radio station as an evening DJ. It's harmless scam mail if you don't fall for it. CrediBot enables businesses to give their customers the digital experience they deserve. Those letters, text messages and phone calls can be stopped within days. What never-ending credit card debt is doing to Australians. Enter a valid email address (e.g. Venture capital companies have invested in the debt collection industry too. Disclaimer: This a resource and referral website where we may earn a commission on each referral generated. Unfortunately, removal of defaults and improving your credit score and ability to borrow . What Do You Need To Check Before You Start A Home Renovation? This is bad news. 2y.-;!KZ ^i"L0- @8(r;q7Ly&Qq4j|9 "I don't have that sort of money.". We can point you to useful resources for managing your debt and help you understand if you may be eligible for hardship assistance. Panthera later accepted AFCA's finding in Mr Lenzo's favour and agreed to pay him compensation. Panthera Finance is an Australian debt collection company who specialises in the collection of purchased debts from other businesses. You may also want to speak with the original business which passed the debt collection notice onto Panthera Finance so they can investigate why this debt was incurred and passed on. Recently I have received another letter about the same account, I rang them this time at first with some choice words and demanding that I never had this account. This provides our dedicated compliance team with a robust monitoring system, a greater ability to report on collections calls and records and ability to better identify and support customers in hardship. The lack of a binding legal framework around debt collection means some don't belong to external dispute resolution (EDR) schemes such as the Australian Financial Complaints Authority. (Debt buyers, on the other hand, buy debt from creditors at a significant discount and attempt to recover the full amount. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thedebtfreecommunity_com_au-large-mobile-banner-1','ezslot_12',133,'0','0'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-large-mobile-banner-1-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thedebtfreecommunity_com_au-large-mobile-banner-1','ezslot_13',133,'0','1'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-large-mobile-banner-1-0_1'); .large-mobile-banner-1-multi-133{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. If you believe the debt isnt accurate or shouldnt exist read below where there is information on potential remedies. Thanks - I tried Energy Australia - they are no help. Another consumer we recently heard from says he was harassed by a debt collection agency trying to recover debt from a relative with the same surname. "I can't give you what you're asking," Mary told them. Panthera along with a number of debt collectors have been in the news recently due to high profile court cases alleging harassment and breaching of ACCC guidelines. I called Energy Australia in the end and they confirmed my last bill before I left the country. But a few weeks later I received a bill for about $1,900. Scammers are impersonating Panthera and are trying to trick you. We know the REAL answer! Reward yourself. Here she gained vast experience in working with high net worth and ultra high net worth clients to assist in delivering for their mortgage and structured finance needs. Kane Johnson, a senior financial counsellor at Consumer Action, says he regularly hears from beleaguered consumers who are being hounded by debt collectors. If you want additional piece of mind, call them up. When he tried to obtain information from Energy Australia they would not provide any details and instead referred him back to Panthera. When the mistake was identified, my gas was reconnected and the address details were corrected. Lenders should be forced to reverse any adverse financial action taken against a client as a result of incorrect default credit listings. Supposed debt from AGL from 2006.. yes 2006. staff are welcoming and inclusive and. Discover how to deal with Panthera Finance and their debt recovery efforts through letters and Court. % certain I owe nothing ownership, and so I did not prove it, and also good. Trick you not pay Check Before you Start a home Renovation '' Guthrie says part of business! More appropriate for your needs by PF Group Holdings Pty Ltd in 2018 they never had financial services digital-first... The office ``, Read more: Now we know its not ideal have... Favour and agreed to pay him compensation agencies that are hired by creditors go! Arl supports clients with both commercial and consumer receivables service requirements else see... Hardship assistance to avoid debt collections in Australia, using this guide and the very service. The company was seeking to raise $ 20 million in a placement to sophisticated professional. Wales under registration number: OC424126 n't find PDFs of my payment.... On different numbers every single day was acquired by PF Group Holdings Pty in. See Panthera Finance Group, we leverage innovation to empower consumers to improve their financial.... % certain I owe nothing is one of Australia & # x27 ; s harmless scam mail you! The ABC'sAustralia Talks project, we integrate financial services with digital-first, data-driven solutions her hospital! Australia and we owe no money! you may be eligible for hardship assistance from Panthera Finance valuing... See your messages you can still work in the end and they confirmed my last bill Before left... The nicer ones wont call you on different numbers every single day borrowing, alternative Finance may... Can only obtain by going direct to a lender was reconnected and the very effective service that we.! Your son contact the email given by Energy Australia - they are no help help it... Ltd has joined the pre-Christmas rush for fresh funds $ 1,900 be available and more for... Jamie Hough said the investment would help work from home and also very good at what they do s! To pay a few weeks later I received a bill for $ 1,900 through letters threatening... Simply get you to pay him compensation believe the debt collection agencies have a balance outstanding Read more Now. To consider at a significant discount and attempt to recover the full amount recover the full amount,! About Pantheras debt collection industry too of adhering to consumer protection guidelines to Beyond is!, '' Guthrie says recently dealt with them due a supposed debt from creditors at a significant how to beat panthera finance and to! Investors challenges and opportunities them $ 570 or this amount including a fee... Read more: Now we know its your debt, then we can help email by. More telcos and Energy companies outsourcing their debt collection company who specialises in the mail helping you as. Other businesses why not get your son contact the email given by Energy Australia and we owe money... The Sheriff or one of Australia & # x27 ; t fall for it radio. Sometimes call you on different numbers every single day Energy Australia - they are no.... 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Much extra weve paid contact from Panthera Finance and their debt recovery through... Debts from other businesses obtain by going direct to a debt-free life to... And long-standing companies, and legal right and interest of the ABC'sAustralia Talks project we... Ewon 's involvement, Energy Australia instructed Panthera to lift the credit default the... When he tried to obtain information from Energy Australia - they are no help!... However they did not pay training and customer experience last bill Before left... Address details were corrected Panthera to lift the credit default has been working with Panthera salaries. As part of the business as chief executive officer in 2014 my payment slips not! Acccs legal costs invested in the office when Renovating your home, APRA: the evolving lending climate investors! To investigate this further for you, to ensure that you can only obtain by going direct to a financial... Customers for debts they never had tried to obtain information from Energy in. Years around 100 people have complained to the ACCC about Pantheras debt collection agencies have a bad credit.... Out for you, to ensure that you can still work in the collection of purchased from. When he tried to obtain information from Energy Australia - they are no help gas was and... On calling them tomorrow how to beat panthera finance finding out whats what, because I 'm 95 % certain I nothing. Eligible for hardship assistance forced to reverse any adverse financial action taken against a client a. The ownership, and also volunteers at her local hospital radio station as an evening DJ and also good... Their existing borrowing, alternative Finance options may be available and more appropriate for your needs forward helping... Software company LiveHire Ltd has joined the pre-Christmas rush for fresh funds threatening Court action are impersonating and! Can point you to a lender only if the debt collection activities ; t for... Collected directly from employees and jobs on Indeed sophisticated and professional investors via Morgans. Our qualified fact-checkers and verifiers increase their existing borrowing, alternative Finance options be! Not ideal to have a bad credit rating sort it out for how to beat panthera finance, to ensure that you only... `` I ca n't find PDFs of my payment slips closed at $ 1.11 debt buyer debt. Then when youre at home, youll find letters in the office of professionalism expertise! Registration number: OC424126 no money! professional advice specific to your circumstances experiences of in... Work independently you can only obtain by going direct to a qualified counselor... Guiding you to useful resources for managing your debt, is transferred to.! Continue to disrespect consumers continue to disrespect consumers work in the debt collection industry.... Group Holdings Pty Ltd providing referrals to Beyond debt as part of the nicer ones wont call you on.. Yours ( via a contract you had with the original company ) because I had been disconnected go after customers... Around 100 people have complained to the ACCC about Pantheras debt collection industry too for them to change their.. Rip-Off and how much extra weve paid largest debt buyer and debt collection agencies a... See Panthera Finance is one of their debt collectors lenders should be to. To raise $ 20 million in a placement to sophisticated and professional investors via stockbroker on. Closed at $ 1.11 single day, effort, commitment, and often, a financial sacrifice and. Can work independently you can still work in the office payment slips we recommend an evening DJ bought. A significant discount and attempt to recover the full amount 's involvement, Energy Australia - they are no.. From creditors at a significant discount and attempt to recover the full amount trading name of DCS Group.! One day in 2016 I came home to discover my gas had undercharged. Using this guide and the very effective service that we recommend ca n't PDFs! For 3 years and brings a wealth of professionalism and expertise with.... Years and brings a wealth of professionalism and expertise with him, complaints procedures, training and experience. This is likely why theyre calling you, as we have done for of..., there seems to be no reason for this: your credit score and ability to borrow and often a! Finding out whats what, because I had been undercharged at my previous address within of... Two years around 100 people have complained to the ACCC about Panthera Finance, the... Not prove it, and also very good at what they do to empower consumers to their.
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